Maintenance and Support
Our Commitment to Our CustomersAs a tech company with global reach and high ambitions, we make sure that we are able to reduce the Maintenance and Support cost for our valued partners. This is a well established fact that professional software support is a must for any (almost!) business house. Our trained team members are Subject Matter experts in their area which ensure a quick turn around without much ado.
With a team especially trained for specific domains, we work with you to understand your business needs, specific challenges and provide the most feasible solution to enable you running your business. Not only this, we aim to find permanent solutions for recurring problems based on pattern analysis.
Our internal task force ensures that Support and Maintenance associates have a focus on preventive maintenance, to minimize the problem instances.
Support and Maintenance ModelThe response time and resolution time are the common denominators to make end user happy! In order to ensure the quickest possible response time, we have a single point of contact that can be placed at customer location. This also helps the quick fixes to be done on the spot.
If the issue needs attention of the offshore team, the onsite team member connects with the offshore expert and gets the solution in the best possible resolution time.
You set the priority and we provide the resolution!
|Priority||Response Time||Quick Fix ( if possible)||Resolution Time|
|P1*||30 mins||60 mins||3 hrs|
|P2||2 hrs||4 hrs||8 hrs|
|P3||4 hrs||NA||24 hrs|
|P4||8 hrs||NA||72 hrs|
* Based on 24 x 7 support agreement.
Reporting DashboardWith regular focus on improving the productivity, we publish Dashboards/reports to inform all stakeholders about the work done, response time, resolution time, and productivity improvement. These reports also give us insights into the areas which need enhancements rather than just regular maintenance and support.
Tech StackWe have specially trained associates who handle maintenance and support for sizable applications, web-portals, e-Commerce, Back Office products, APIs, Web-Services, ESB (Enterprise Service Bus) developed in
• Legacy applications
• Java, PHP, C, C++, ProC
• Oracle, DB2, SQL Server, My SQL
Additional ServicesWe will collaborate with you to understand your business, how is the current application fitting in the solution domain, understand the pain points and then suggest the optimized approach for maintenance. Here is a small sample list of services which can add value to your business
• Performance monitoring
• Redundancy and backup/restoration planning
• Content Monitoring and updates
• Ad-hoc Reporting
• Analytic reporting
• Database Migration